Complaints made to the Financial Conduct Authority (FCA) about decumulation, life and pensions have continued to fall.
According to data, complaints made about the industry - including occupational and personal pensions - in the first half of 2016 totalled 56,629, with around £34.6m of redress being paid.
This is compared to 62,266 complaints in the second half of last year, when £36m of redress was paid out.
Prudential topped the list of companies complained about, with just over 6,000 complaints made to the FCA.
However, when complaints made about Friends Life and Aviva - which ranked second and fourth respectively - are combined, the merged companies' figure stands at 9,141.
A Prudential spokesperson added: "Addressing and resolving complaints and their root causes is very important to us and in the first six months of this year our complaints reduced by 24 per cent, compared with the FCA's figure of a 2.6 per cent reduction across financial services. Our position in the table also reflects our customer base which is one of the largest in this market sector."
A spokesperson for Aviva said: "Aviva takes complaints about its customer service very seriously and we are committed to providing an excellent service for all our customers. Where we fail to meet customers' expectations our first priority is to discuss the matter and resolve it as quickly as possible and act on feedback we receive.
"Maintaining a strong relationship with our customers and making sure we provide the best possible level of care is vitally important to us.
"Although we aim for no complaints, the ones we get, over a course of a year, represent less than 0.4% of our UK customers.
"Where a customer still has concerns, we advise them of their right to approach the Financial Ombudsman Service with their complaint."
Decumulation, life and pensions made up 2.8% of complaints made to the FCA in the first half of the year, down from 3% between July and December last year.
Across the financial services sector, complaints fell by 2.6% to 2.05 million in H1, compared to H2 last year.
FCA director of strategy and competition Christopher Woolard welcomed the drop.
"To see another six months of reduction in the total number of complaints is encouraging," he said. "Firms still need to continue to ensure they are doing all they can to reduce customer dissatisfaction, but the figures show firms are taking our feedback seriously."
However, in July, the Financial Ombudsman Service (FOS) reported that complaints regarding all pensions products, barring annuities, had increased between April and June this year compared to before the April 2015 introduction of the freedoms.
The FCA revealed on 5 October that Aviva Pension Trustees UK and Aviva Wrap UK had been jointly fined nearly £8.25m for failing to have adequate controls and oversight of its outsourced providers.
Tim Shepherd and Beth Brown look at the legal implications of working from home and how pension professionals can mitigate the risks.
The Pensions Regulator (TPR) has substantially increased the usage of its powers against trustees – posting a sharp rise in the use of formal information gathering powers and High Court production orders during the three months to the end of September....
The Pension Schemes Bill has completed its third reading, crossing its latest hurdle in the House of Commons.
An amendment to the Pensions Schemes Bill which would have seen people given a pre-booked Pension Wise appointment ahead of accessing their retirement savings has been defeated.
A proposal to ensure savers receive a Pension Wise appointment prior to accessing their retirement pot has received cross-party support in parliament, while Labour seeks net-zero pensions by 2050.