UK - Accenture has singled out stakeholder pensions as one reason why call centre jobs in the UK could "quickly disappear in the same way as jobs in heavy industry", an event which would have a dramatic impact upon the employment landscape.
Steve Lathrope, insurance partner at Accenture, claims that call centre work will increasingly be transferred to overseas centres such as India due to costs in the UK. According to Accenture’s rese...
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