TPO orders Integral Law to pay for serious distress and inconvenience
Teachers’ Pensions must award £500 to complainant for distress and inconvenience
63% of customers reported dissatisfaction with the speed their complaint was dealt with
This is an 8% increase on the year prior despite an 11.7% rise in demand for services
CWS partner Dominic Harris expected to take over from Anthony Arter
Stuart Garner has been sentenced to eight months imprisonment
Dedicated unit formed in response to rising trustee dishonesty
Government proceeds with plans to enhance ability to tackle scams in suspect situations
Trial anticipates bringing more compensation to members not directly engaged in complaints
Pensions ombudsman expects continued growth in demand to collide with case backlog