As part of a series celebrating PP’s silver anniversary, Hope William-Smith asks industry veterans about policy over the past 25 years and what needs to change for the future.
Complaints filed with ActionFraud show a total of £30.8m has been lost to pension scammers in the last three years, say The Pensions Regulator (TPR) and the Financial Conduct Authority (FCA).
Pensions scams will be the key focus in the first part of a Work and Pensions Committee (WPC) inquiry reviewing the impact of the introduction of pension freedoms five years on.
Almost all (95%) investigations presented to The Pensions Ombudsman (TPO) were completed without needing a determination, following changes to simplify the complaints process.
Caroline Rookes has been appointed interim chairwoman of The Pensions Ombudsman (TPO), as the organisation seeks to boost its governance.
The Pensions Ombudsman (TPO) must make significant changes to its leadership structure in order to provide "additional insight… and more challenge on organisational strategy", a governmental evaluation has concluded.
The Pensions Ombudsman (TPO) took on 2,566 early resolution cases in 2018/19 after onboarding a team from The Pensions Advisory Service (TPAS), according to its annual report and accounts.
The Pensions Ombudsman is in the middle of an ongoing programme of change, speeding up dispute processes and seeking informal resolutions. James Phillips asks what to expect next.
The Department for Work and Pensions (DWP) is considering whether to broaden The Pensions Ombudsman's (TPO's) jurisdiction and give the body additional powers for dispute resolution.
Anthony Arter will continue as head of The Pensions Ombudsman (TPO) until 31 July 2021, the Department for Work and Pensions (DWP) has announced.
The Pensions Ombudsman (TPO) has said it expects 1,800 cases to be opened over the 2018/19 financial year, but it only has the resources to deal with 1,400.
The number of investigations by The Pensions Ombudsman (TPO) have increased by over a quarter driven partly by a sharp rise in the number of transfer complaints received during the past financial year.
Some 730 backlogged cases were cleared by The Pensions Ombudsman (TPO) between January 2017 and March this year, it has confirmed.
The Pensions Ombudsman (TPO) will become the hub for all pensions dispute resolutions as it plans to subsume The Pensions Advisory Service's (TPAS) team.
The Pensions Ombudsman (TPO) and the Financial Ombudsman Service (FOS) have signed an updated version of their Memorandum of Understanding (MoU) to improve co-operation and exchange of complaints information.
Schemes should consider more modern ways of engaging with complaining members as this could solve conflicts more quickly, Anthony Arter says.
The Pensions Ombudsman (TPO) is planning to bring The Pensions Advisory Service's (TPAS) dispute resolution process into its remit.
The Pensions Ombudsman (TPO) has backed the Halcrow Pension Scheme (HPS) trustees after they reduced the level of indexation for transferred-in benefits when members were transferred to another scheme.
The number of enquiries handled by the Pensions Ombudsman's (PO) increased by more than a fifth to over 6,000 during the past financial year, according to its annual report.
James Phillips explores how the upcoming judgement in the multi-stranded British Airways case could impact the sector
This week's top stories included the ombudsman's ruling that wording in the Local Government Pension Scheme rules did not allow it to retain a fraudster's pension.
The Pensions Ombudsman (TPO) has ruled Enfield Council cannot withhold pension benefits for a man who embezzled nearly £500,000, due to the Local Government Pension Scheme (LGPS) rules.
Member-nominated trustees (MNTs) of the Airways Pension Scheme (APS) became more flexible and mature as time progressed, a fellow trustee has called.
The Airways Pension Scheme (APS) trustees needed to take a tactical approach to funding negotiations to pay Retail Price Index-linked (RPI) increases, their former legal adviser Anthony Arter has said.